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AcmeJeepParts.com Help: Frequently Asked Questions
Q. What is acmejeepparts.com?
Q. Does acmejeepparts.com use a secure server for my orders?
Q. Can I check the status of an order I placed?
Q. What is your return policy?
Q. How can I contact someone at acmejeepparts.com
Q. How can I order products from acmejeepparts.com?
Q. Does acmejeepparts.com send print catalogs, if so, how can I get one?
Q. Does acmejeepparts.com ship orders to customers outside the USA?
Q. How long does it take to receive my order?
Q. How do the warranties work?
Q. What does acmejeepparts.com do with back orders?
Q. Satisfaction guaranteed.
Q. When do you charge my credit card?
Q. I have a technical question, whom do I call?
Q. Do you have retail outlets?
Q. Where does acmejeepparts.com charge sales tax?
Q. What is your shipping policy?
Q. Does acmejeepparts.com protect my privacy?
Q. Is acmejeepparts.com a "virtual company" that just exists on the Web?
Q. What is acmejeepparts.com?
A. acmejeepparts.com is your source for just about anything you need for your Jeep.
Q. Does acmejeepparts.com use a secure server for my orders?
A. Yes! Ordering at acmejeepparts.com is fast and secure. All credit card transactions at acmejeepparts.com are securely processed using secure socket layer (SSL) software, which is the
industry standard and among the best software available for secure commerce transactions.
SSL encrypts all of your personal information including credit card number, name, and address,
so that it cannot be read as the information travels on the Internet. Of course, if you feel more
comfortable, you can always phone in your order toll free at: (800)421-2215
Q. Can I check the status of an order I placed?
A. We will send you an order acknowledgement email promptly after receiving your order on the web
site, so you get verification that your order was properly received. We will also send you a
shipment confirmation email when your order leaves our warehouse and is on its way to you.
Order status can be checked on-line. Click here to go to the Account Login Page.
Q. What is your return policy?
A. If you are not completely satisfied with one of our products you may return it any time within
30 days of the date of Sale for a hassle-free refund of the amount paid for the product. Refunds do
not include shipping costs. On exchange of defective products, acmejeepparts.com will pay for shipping
on the outbound replacement product only. We only specify that the product not be damaged, missing
components or manufacturer's documentation. Special order or non-stocking items are specifically
exempted from this policy and will be assessed an appropriate re-stocking charge. Place your name
and order number on the package for efficient identification. Please note that we do not pay the
shipping charges involved in returning goods.
To print the Returns Form, download it here.
Need Adobe Acrobat Reader?, click here
Q. How can I contact someone at acmejeepparts.com
A. If you need to contact someone at acmejeepparts.com you can use the following methods
Customer Service US: (800)421-2215
Orders US: (800)421-2215
Countries other than US: (610)701-0484
Fax: (610)701-0619
E-mail: info@acmejeepparts.com
Q. How can I order products from acmejeepparts.com?
A. If you would like to order from acmejeepparts.com you can use the following methods
Orders US: (800)421-2215
Countries other than US or Canada: (610)701-0484
Fax: simply use our Fax Order Form and fax it to (610)701-0619
Website:www.acmejeepparts.com
Q. Does acmejeepparts.com send print catalogs, if so, how can I get one?
A. Yes, acmejeepparts.com prints a variety of catalogs for different vehicle makes. Please click on
Order a Catalog to request your free catalog.
Q. Does acmejeepparts.com ship orders to customers outside the USA?
A. Yes we do ship to customers outside the USA, but currently not through our website.
Please call (800)421-2215 within USA and (610)701-0484 if you are
outside the USA for details.
Q. How long does it take to receive my order?
A. Orders received before 12:00 (Noon) Eastern Time will ship the same business day on in stock items. Normal UPS shipping can be from 2 to 8 working days.
North East 2-3 days (estimated)
Mid-Atlantic 2-3 days (estimated)
South East 3-5 days (estimated)
Mid West 3-5 days (estimated)
South West 5-7 days (estimated)
North West 6-8 days (estimated)
* Special orders & truck shipments can take approximately 2 to 6 weeks depending on the items.
Call (800)421-2215 for details.
Q. How do the warranties work?
A. All parts are covered only by the Manufacturer's Warranties and/or Guarantees. acmejeepparts.com,
Inc. can assume no responsibility for use or application by the user. We have made every effort to
ensure that the information on this website is correct. However any typographical or printing
errors, Prices or Specifications (subject to change) will be corrected without prior notice.
Q. What does acmejeepparts.com do with back orders?
A. Because we are a Master Warehouse Distributor we carry a huge amount of inventory. Sometimes
however, an item will be in short supply. You will be notified if an order cannot ship in a timely
manner. Except for Special Orders and some Drop Shipments we will not charge your credit card for
orders, which have not been shipped.
Q. Satisfaction guaranteed.
A. If you are not completely satisfied with one of our products you may return it any time within 30
days of the date of Sale for a hassle-free refund of the amount paid for the product. Refunds do not
include shipping costs. On exchange of defective products, acmejeepparts.com will pay for shipping on
the outbound replacement product only. We only specify that the product not be damaged, missing
components or manufacturer's documentation. Special order or non-stocking items are specifically
exempted from this policy and will be assessed an appropriate re-stocking charge. Place your name
and order number on the package for efficient identification. Please note that we do not pay the
shipping charges involved in returning goods.
Q. When do you charge my credit card?
A. Except for Special Orders (e.g. Hardtops) and some Drop Shipments we will not charge your
credit card for orders, which have not been shipped.
Q. I have a technical question, whom do I call?
A. Our employees are factory-trained specialists who probably drive a Jeep or truck themselves.
You can reach them at (800)421-2215 and the will be happy to assist you with any question
you have.
Q. Do you have retail outlets?
A. We do not have retail outlets.
Q. Where does acmejeepparts.com charge sales tax?
A. With the exception of a very small percentage of drop-ship orders, only orders shipped to an address in Pennsylvania or Nevada will be charged a sales tax.
Q. What is your shipping policy?
A. Most orders will be shipped by United Parcel Service. Small items may ship via the Postal Service. Hardtops ship by Truck Freight, we will contact you with the final cost. Collect. See our table for actual shipping cost. We often ship from multiple locations throughout the US to give you better and more economical service.
Q. Does acmejeepparts.com protect my privacy?
A. Yes! acmejeepparts.com is committed to protecting our customer's privacy. We do retain some information to be able to serve our customers better.
What information do we retain?
For each visitor to our web site, our web server automatically recognizes and retains the visitor's domain name. Information about page usage is gathered, which allows us to determine overall site usage patterns. Other data such as order information and specific visitor requests may be stored in user-specific file.
Certain information must be provided by the customer to properly complete orders and deliver to the correct address. This information is retained to expedite future orders.
What do we do with this information?
The information is primarily used to improve our site for the purpose of better serving our valued customers. Occasionally we will use the information to send our customers an e-mail announcement. This e-mail may contain new product introductions and/or exclusive offers specifically tailored for the vehicles they own. For example: We don't want to send you a special deal on a Jeep top, if you drive a Dodge Ram.
Q. Is acmejeepparts.com a "virtual company" that just exists on the Web?
A. No! We at acmejeepparts.com have grown out of our garage many years ago. We now work from a state of the art, 63,000 square foot, facility. With our up-to-date fulfillment center, we are able to ship your order quickly. You will always be able to reach someone at acmejeepparts.com when you have any question or concerns, and we will be happy to assist you.
To have further questions answered, please write to: privacy@acmejeepparts.com
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